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General Conditions

General terms of selling

Vendor Identifier

VIVES Sabateries SL, with CIF: B17982612, domiciled in C / Indústria 52, Girona province, telephone 972 851 944, e mail eshop@vivesshoes.com Henceforth VIVESONLINE.
Application of the general conditions of sale
These Terms set out the conditions for ordering, payment and delivery of products ordered by customers (hereinafter, the "CUSTOMER") and potential management responses thereon. The General Conditions are always available on the site VIVESONLINE
The completion of a purchase order made by the client on site vivesonline.com, meanwhile involves the knowledge and full acceptance of the conditions of purchase.
Presentation of products
Users who register can buy VIVESONLINE by the media and established forms on the website. Items offered for sale are described and presented as accurately as possible.
However, in case of errors or omissions in the presentation, VIVESONLINE declines any responsibility.
The photographs complement the text and descriptive of the goods are not part of the contract area.
Commodity Prices
All prices are shown in euros all taxes included. The Value Added Tax (VAT) is included in the price.
Order and Payment VIVESONLINE
The means of payment allowed and used in VIVESONLINE are:
1. Credit card or bank debit
2. Bank Transfer:
For payment by bank transfer should do the same in a time less than 8 hours in business day, otherwise we can not guarantee delivery on time.
3. Refund payment upon delivery of the item (Only mainland Spain)
4. Paypal
Payment Security
To ensure the security of payment by credit card, VIVESONLINE service uses secure payment gateway that offers electronic financial institution La Caixa. This system incorporates the standard SSL security and confidential data own card (card number, expiration date and CSV code) are sent directly to the bank in encrypted form. In any case VIVESONLINE records data card user's bank.
Identification and Registration
Can access services and make the purchase VIVESONLINE products VIVESONLINE, persons of legal age, who have completed the registration in the corresponding section.
The data to be incorporated into the registration form must be complete and truthful. Safeguarding the username and password is the sole responsibility of the user.
 The client has already made a purchase in the VIVESONLINE can choose a password that will allow, in future orders, not having to fill out forms prior to order completion.
VIVESONLINE recognizes customers who are already registered as their clients.
The Client Password VIVESONLINE personal.No is strictly confidential and should be disclosed or divulged to anyone.
The shipment to the customer will be FREE in mainland Spain if the purchase is above 50 €.
Up to 50 € the shipping is free within the territory of mainland Spain. Only for other areas, the site will show the shipping amount in placing the order.
Once the client has completed the purchase process runs VIVESONLINE preparation for shipment of the goods by the means available to the VIVESONLINE CUSTOMER.
VIVESONLINE recommends checking at the time of receipt, the shipment is in good condition. If the box is opened or if the packaging appearance, doubts or suspicions about breaches of the product, the customer should not receive it. Notify VIVESONLINE by phone or e-mail this irregularity.
It can choose between two shipping methods: SEUR or store pickup.
Buying Guarantee: exchange, return and refund.
Our goal, customer satisfaction. Therefore VIVESONLINE gives you the ability to make changes and return the product purchased.
General rules and essential to exchange or return the product:
The customer has a period of 30 days for exchanges or returns.
To perform them should go to "My Account", recorded with your username and password in the "My Orders" once in a position to "Completed", click "Done", appears chosen order summary and in the top right of the summary click "status Returns".
Fill in the necessary data for exchange or refund request and follow the instructions. VIVESONLINE send an email to the customer with return or exchange instructions.
The shipping costs for returns and exchanges will always paid by the customer.
You can return the product free of charge at any of our stores. Previously shall have completed the whole return process explained in the first paragraph of General rules and essential to exchange or return the product
The product must be in perfect condition, brand new, unworn and in original packaging.
VIVESONLINE reserves the right to refuse an exchange or return that does not meet the description and not in perfect condition.
If the product meets the conditions and is suitable for change VIVESONLINE perform the requested change. If the product meets the criteria and is eligible for return, refund the amount VIVESONLINE thereof in the minimum of delay or will provide a voucher for the same amount.
In situations defective product, VIVESONLINE shall repair or replacement thereof. The customer must inform VIVESONLINE in soon as possible and within the period specified in these general rules of the abnormal situation of the product.
In case of any questions, comments or information to make changes or returns the Customer Service Department is its attention to both telephone number 902 555 787 from Monday to Friday from 9:30 to 14 and from 16 to 18 hours or by eshop@vivesshoes.com email
Privacy Policy
In compliance with the provisions of Law 15/1999 of December 13, Protection of Personal Data, we inform the client that the data provided by an order, request a catalog, subscription to the Newsletter, etc.. will become part of a database owned by VIVESONLINE being notified to the Spanish Agency for Data Protection existence of it by registering a file, ownership of which rests on said merchant.
All information requested is considered necessary and essential for managing the business relationship with the customer, as well as requests and / or orders and their collection and also for the provision of information for advertising and prospecting commercial articles, by any of the existing media.
If necessary, you can exercise your rights of access, rectification, cancellation and opposition by sending an email to eshop@vivesshoes.com with the subject line: Privacy Policy.
Therefore we understand that in the event of personal information transfer expressly authorize us to perform the same treatment as described above
Personal data will be treated with the utmost confidentiality VIVESONLINE having adopted, as the file manager, the technical measures and organizational measures to ensure the confidentiality and security of personal data and avoid its alteration, loss, or unauthorized access.
By accepting this privacy policy, user or Customer consents to this transfer.
In turn, the Customer authorizes VIVESONLINE to use your email as a regular means of communication with him, and that the provision of information about all products and services, considering sending their data as expressly agreed to indicated.
Aware and in accordance with what is stated in this privacy policy, by sending your information, consents and authorizes VIVESONLINE to treat the personal information voluntarily provided. The client believes that the data are suitable for carrying out these purposes, without being, in his view, excessive and intrusive, according to the purpose that has been reported in this clause. In turn, states that the data submitted by you are accurate and agree to notify any amendments thereto in the shortest time possible.
In all phases of site access, query, form filling, ordering, delivery or other service items, the company assumes VIVESONLINE only an obligation of means. So VIVESONLINE assumes no responsibility for damage or disability arising out of use of the Internet and completely unrelated to the measures and precautions that apply VIVESONLINE. Especially VIVESONLINE assume no responsibility for failure in the provision of the service, external intrusion or virus. Similarly, the situations that the Supreme Court's case law defines force majeure as VIVESONLINE completely exempt from liability. Customers benefit from the guarantees that the marks on the site have been granted.
Promotions and discount vouchers
VIVESONLINE can offer its customers special promotions only for those who register on our our website shares private sale and discount vouchers for certain products.
The reductions that may apply in any corresponding section of the checkout process.
The procedures for ordering, payment, delivery and return are the same as defined in the Terms and Conditions.
Intellectual Property
All elements of the site VIVESONLINE.COM, whether visual or sound (including the underlying technology) are protected by intellectual property rights, trademarks and patents are the exclusive property of VIVESONLINE
Specifically prohibited are hypertext links to the site VIVESONLINE forwarded and you, use the technique of framing, deep linking, in-line linking or any other binding technique in depth.
In any case, any link, even tacitly authorized must retreat to simple request VIVESONLINE
All the information contained in the web of VIVESONLINE used for informational purposes only.
The information, content and data of any kind or promotional campaigns are reviewed before publication, but can not guarantee that they are absolutely free of typos, typing errors, defects or problems equivalent composition.
Jurisdiction and applicable law
The terms and conditions governing VIVESONLINE website are safeguarded by Spanish law. Any dispute arising out of access to or use of this site is subject to the exclusive jurisdiction of the courts of Girona, Spain.